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Sense battery drained after being in DND mode

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‎04-09-2021 10:02 - last edited on ‎04-10-2021 06:48 by Fitbit Moderator

‎04-09-2021 10:02 - last edited on ‎04-10-2021 06:48 by Fitbit Moderator

Yesterday, I went into a work meeting in which electronics were not allowed.  So, I put my 4-day-old Sense into 'Do Not Disturb' mode and I put it into a locker.  When I got out of the meeting two hours later, the battery had gone from 92% to 8%.  Why would the Sense battery drain so much in two hours while in 'Do Not Disturb' mode?  Can anyone explain this?

 

NOTE: Clearly, I should have turned the watch off while I was in the meeting, but still, this makes no sense to me.

 

Thanks for any feedback-

DCBoy123

 

 

Moderator edit: subject for clarity

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‎04-10-2021 06:55

‎04-10-2021 06:55

Hello @DCBoy123. Welcome to the community forums. 

 

Thank you for the detailed information and I'm very sorry to hear about this experience. This is very odd and I'd like that you please perform a restart to your Sense by following the steps here: How do I restart my Fitbit device?

 

In addition, I recommend charging your Sense and keep an eye on the behavior, I believe the Do not Disturb mode should not cause the battery to drain but if you have set "Always-on display" on your Sense, I recommend taking into consideration the following tips. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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