Sense battery drained

[Shax88]

after downloading the new firmware I noticed that the battery usage is more than what I expected. I charged it during the download and started using it after I got full charged. After 8 hours of used, the battery remaining 80%. I don’t think it can last 6 full days anymore. How am I going to overcome this? I put to sleep mode at least 12 hours every night and I don’t use it for call and the light level is dim. No gps and just for looking at the time 

Moderator Edit: Clarified subject

[Oopee]

Hi @LizzyFitbit . Yes, I have checked help article. I haven't changed anything after software update. And I'm charging with the cable which came with the box. I haven't changed the way I use my Sense but battery is draining much faster after that update.

[MarcelVermeerx]

Why is Fitbit coming up with all sorts of “help” instead of listing to a lot of users who take the trouble to inform them of a serious issue. We love the product so help us to enjoy it as before the last firmware update.

[Djscoe]

Mine too.  I bought this watch after trying a bunch of others.  The biggest problem with all of them was the short battery life.  After reading that the Sense was capable of 6 days, I decided to give it a try.  At first 6-7 days were the norm.  Now, however I get 2 days.  I haven't changed a thing in the settings and there was no software update that I am aware of.  

Any suggestions would be appreciated.

[LizzyFitbit]

Hi everyone. It's good to see you participating in the forums.

@Flynners, @Oopee and @Djscoe, thanks for the time taken while troubleshooting your watches. I'm sorry that you continue having these issues and for the inconvenience this has caused. I've contacted our Support team and forwarded your posts so they can look into your details and further investigate what may be occurring. While their reply might be delayed due to the current events affecting our operations, be sure that your case is in good hands and they'll get in touch with you via email shortly.

@MarcelVermeerx, thanks for your feedback about this situation. I understand where you're coming from and the suggestions posted above were shared to see if that helps to other members since there are different factors that impact the battery life. Because you already have a case created, please keep an open communication with our team so you can receive further assistance.

[BigSlam]

I'm having the same issue. 6 day battery out of box, 4 days after 5.1 update, and then 2 days after 5.1.1 update. This is obviously an issue with a bad firmware update. I would expect to take a bit of a hit with the "answer phone on watch" option, but this is clearly a case of bad programming. Please fix.

[Denitra]

I just got mine for Christmas so I don’t have any history to compare it to. However, I had the Ionic before this one and even it’s battery, already ~3 years old, lasted longer than this one. I am not sure I would even get 3 full days out of a charge, much less 6. 

[LizzyFitbit]

Hi @BigSlam, welcome to the Community Forums. @Denitra, it's good to see you around.

Thanks for letting me know about your watches. I understand how you're feeling about the Sense not holding enough battery and even though you might have stared having this issue, may I know if you're using the SpO2 clock face or app, or the GPS function? I'm asking this as you may have to charge your watch more often when using certain apps and features. Please double check the tips to maximize the battery life described in this help article and monitor your watch in the next days. If the issue persists, let me know so I can continue helping you with this matter.

Keep me posted.

[MarcelVermeerx]

Hi Lizzy,

Nope I checked those two as soon as the problem occurred. I am using the simplest clock face and no GPS just to stay in a 2 days power cycle instead of the promised 6 days. What are we doing wrong to get this kind of performance in a new model. I had a Versa 1 with no problems, those were the days.....

Regards Marcel

[LizzyFitbit]

Hi @MarcelVermeerx. Welcome back to the forums.

Thanks for taking the time to troubleshoot your Sense. I understand this didn't happen with your previous Versa and I've contacted our Support team to forward your posts so you can receive further assistance. It seems your case is under review but they'll get in touch with you soon, please keep an eye on your inbox.

[Flynners]

Same as Marcel, I've actually deleted the spo2 app completely. It's ridiculous fitbit don't golf true to what they advertise. Too many people have the same issue it seems. 

[Hillybeans]

all of this is happening to me as well. I got the Sense as a gift, Kohl's won't take it back because it was purchased Black Friday, can't be returned. I thought my Versa was going out due to the battery not lasting more than 4 days anymore, now I wish I never opened the Sense. I've gone through all of the suggested help and it still drains super fast. I've had it on less than 8 hours and I'm at 70% now. The only "fun" function I have on is the auto wake but I have to jerk my hand around very hard to get it to even come on, so it's definitely not waking with every wrist movement. 

[LizzyFitbit]

Hi @Flynners, it's nice to see you again. @Hillybeans, welcome on board.

@Flynners, I understand your point of view and I'm sorry for this inconvenience. Because you have a case already created, please keep an open communication with our team and follow their instructions. That way they can investigate your watch's behavior and provide you with more assistance.

@Hillybeans, thanks for following the steps suggested in this thread and sharing detailed information about your Sense. I'm sorry that you're going through this situation with your new watch. I've forwarded your posts to our Support team so they can create a case and provide you with further assistance. Due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

[Nondita]

Hi,

I also having the same problem. I charged my fitbit on Friday Morning now Saturday night my battery is at 25%. This isn't normal. Can you please help me? Thank you.

[LizzyFitbit]

Hi @Nondita. Welcome to the Community.

Thanks for letting me know about your Sense and I'm sorry you're having this situation. Because your post didn't mention, may I know if you've reviewed and followed the tips described in this help article? Please note that the battery life will depend on how frequent certain features are used. If you're using an animated clock face, GPS function or tracking SpO2 data, you may have to charge your watch more often. Please double check that help article and try charging it one more time to monitor your watch in the next days.

[Abo2]

For the past couple of weeks my Sense lasted about 4 days with (GPS off and AoD off). Starting yesterday, the battery started draining much quicker, that I need to charge it everyday. I didn't install new apps or change any of the settings. So what could be draining my battery?

It also sucks that there's no battery usage statistics.

[LizzyFitbit]

Hi @Abo2. It's nice to see you around.

Thanks for bringing this to our attention, I'm sorry that you're having this experience. I went ahead and contacted our Support team about this situation, however it seems that you already have a case created with them. I was told that your case is under review and they'll continue helping you via email, please keep an eye on your inbox.

Hope to see you around more often.

[stevevil]

My brand new Fitbit Sense only gets 2 days charge. Very disappointing! At least my old Blaze got 4 days. Might have to pull out the old Blaze which still works. I can still send this one back.

[AGingerScot]

My first versa 3 was like this at Christmas...I'm glad I didn't wait for a reply from Fitbit on my battery test as I'm still waiting....I returned to Amazon a few weeks ago for a replacement.. I'm now getting 9 days battery on my new one 👍

[Donna80]

I have the exact same issue as well. Brand new Fitbit Sense, completed the updates and it has a pitiful 2 day battery life (where my Versa 2 lasted a week easily).

I don't have any customisations or any additional apps installed or any extra settings enabled. It's just straight out the box, and I've rebooted and factory reset it with no difference. 

I came on here to see if there was anything else I could turn off to extend the battery life beyond two days, before I give up on the Sense line as completely faulty, but then I saw this thread and it sounds like there's a firmware issue that so many people are seeing, which still isn't fixed, and that Fitbit aren't investigating.

Will Fitbit fix this firmware bug and restore our charging interval to something more reasonable? Something is draining these things, badly.

[LizzyFitbit]

Hi @stevevil. Welcome on board. @AGingerScot and @Donna80, it's good to see you around.

@stevevil, I understand your point of view about not getting enough charge and I'm sorry for this inconvenience. As mentioned above, there are different factors that impact the battery life of your Sense. If you've checked the suggestions described in this help article to maximize the battery life, I'd recommend you to get in touch with our Support team so they can evaluate your watch's behavior and provide you with further assistance. Click here to get connected with them via chat or phone.

@Donna80, thanks for taking the time to share your feedback, as well for every step that you've tried prior to posting. I see where you're coming from your Sense battery life and I've been informed that you already have a case created with our team. It seems they're providing you with assistance, so please keep an open communication with them.