Sense battery won't charge

[Hax_Siao]

My Sense battery not working after one year.

I charge everyday then suddenly today the device no respond at all.

When I put it to charge, it seems like the battery is trying to charge and the device trying to start ( fitbit logo shown on screen) then it give a sign that the battery is 0%. I had give it a try to charge for one whole night but the same thing still occur.

Anyone else having this problem with Sense battery after using it sometime ?

Moderator Edit: Clarified subject

[Clove6060]

People have reported their issues with the battery. 
If you do a search, you’ll see this.

Contact Fitbit support and see what they can do. U you ou are under the  1 yr or the 2 yr warranty based upon your location. They’ll confirm.

If you get a new one, I would not charge it daily. That is hard on the battery. 

[Mignon72]

I purchased my Sense in early December 2021 note. Did not charge every day only when needed, suddenly it would not take a charge chatted with Fitbit  and they requested I return, which I did today. They sent prepaid mailing label…now 

my problem I was unable to deactivate it to use my previous fitbit Versa now I am without for a few days as cannot activate another one.

[eezeepee]

@Hax_Siao @Mignon72 It's possible it's not the Sense and just the charger. A lot of times it's a connection issue that is either a hardware failure on the charger pins or just a poor connection that's fixed with a wipe of the pins with something like an alcohol wipe.

The pins should be clean and up like above.

Top pic is a poor connection bottom pic is a good connection. Notice the difference in amps and watts. With the good connection I can get around 2.2% per minute of fast charging.

[Mignon72]

Thank you for your response, I chatted with fitbit rep to see if there was anything I could do that I had not done.

the charging has gone downhill for weeks, of course I had done all the trouble shooting recommended, cleaning contacts etc , with that I even did it again with the person on chat, even though I had done it the day before……, and yes I know how to make good contact, again did again to appease the chat person,fitbit requested return.

I did not ask to return my fitbit I asked for help and solution Fitbit requested return.

Linda


Sent from my iPad

[eezeepee]

@Mignon72 I just reread your original post and missed the part about being unable to deactivate your Sense. 

You can't just go to the Fitbit app, tap your account in the top left corner, tap Sense, and then delete in the top right?