Sense black screen

[anbagby]

My Sense screen is back. It vibrates and is on, but no screen. Please help. I feel like I'm on my 8th Fitbit and something is always going wrong or device dies on me!! 

[Stephh7227]

Same just happened to me this morning. Black screen. How do we fix??

[Maascow]

Is it bad that I feel strangely relieved it just didn't happen to only me.  If you press the side button, you can see the other menu options, but the main screen is toast.  It won't sync either.  I wonder if it's due to the new iOS upgrade.

[Clove6060]

I upgraded to iOS 15 and have not experienced any of the issues reported here.

[Schle]

Happened to me last night. Still hasn’t come back but I can view stats and apps. Happened with my last fitbit I just thought it was me. 

[Schle]

After mine did that I went to the app on the phone and changed watch faces and it started showing again. Might be a fluke but it worked this time. 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for bringing this to our attention, and I'm sorry for the experience that you've had with your Sense. Because this shouldn't be happening, I'd recommend restarting your watch and changing the clock face. Once that is done, monitor its behavior in the next days and don't hesitate to let me know if the issue persists. @Maascow In regards to the syncing issues, please give a try to the troubleshooting tips described in this help article.

@Clove6060 and @Schle Thanks for sharing your insights, and the steps that worked for you.

Hope this helps.

[Lekshaji]

Yes me too. Strangely relieved that im not the only one. The clock page is black but the display works when i swipe left or right. Sometimes in the night i want to check the time and find my watch face dead as a doornail. Then need to wake up, restart, next day redo the wallet etc. so annoying. Hope they fix it.

I raised a case with fitbit. They told me to keep the display always on for one hour, before they can solve my case. Not sure why.

The blackout episodes are totally random. It need not happen when they are collecting data .

I dont want to throw my fitbit away and switch to apple as many of my friends did. Im still waiting for fitbit to solve it. 

[LizzyFitbit]

Hi there, @Lekshaji.

Thanks for sharing details about your Sense and the steps you've tried so far. I'm sorry you're having this experience. I understand your point of view and because you already have a case created, my best advice is to keep an open communication with our Support team so they can continue helping you with this matter.