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Sense blank screen

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‎01-10-2022 14:29 - last edited on ‎12-28-2022 03:41 by Fitbit Moderator

‎01-10-2022 14:29 - last edited on ‎12-28-2022 03:41 by Fitbit Moderator

I just purchased my Sense in June 2021 and now the screen is black.  I’ve tried all the suggestions for fixing it and nothing works.  This is so disappointing.  I had a Charge 3 before this and had the same issue.  Couldn’t get a refund because it was just outside a year old.  I hoped I would have a better experience with the sense.  Why does this keep happening and what are my options??  I’ve spent a lot of money on these devices and am completely frustrated.  HELP!!!

 

 

Moderator Edit: Clarified subject

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‎01-10-2022 15:32

‎01-10-2022 15:32

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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