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Sense blank screen

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‎10-07-2023 08:13 - last edited on ‎10-07-2023 08:55 by Fitbit Moderator

‎10-07-2023 08:13 - last edited on ‎10-07-2023 08:55 by Fitbit Moderator

My Fitbit suddenly went blank a couple of days ago , it had plenty of charge but now the screen won’t come back, I’ve tried charging it and holding the button on the side to reset it for 15 seconds but nothing happens it just stays black 

Moderator Edit: Clarified subject

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1 REPLY 1

‎10-07-2023 08:57

‎10-07-2023 08:57

Hi there, @Julie42. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense and your time in trying to troubleshoot it before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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