Sense broken charging cable

[murfmurf]

it turn out one of the pins had broken off on charger.  bought new charger. problem solved.  hope this helps someone else

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @murfmurf. Welcome to the Community Forums.

Thanks for sharing that your Sense charging cable had a damage and I'm glad you were able to get a new one to charge your Sense. Your post will definitely help other Community members experiencing a similar issue. If there's anything else I can do for you, please keep me posted.

Catch you later. 😊

[JB_Black]

I like the magnetic connection but because you have to slide the cable into place, the pins drag along the base of the watch.  I think over time, this stresses the pins and can cause them to break.  I reported this to FitBit via chat and they replaced it for me.  Could turn out to be a chronic issue - May need to find more of a permanent solution.

[LizzyFitbit]

Hi @JB_Black Welcome. It's good that the community is growing.

Thanks for taking the time to share your thoughts about the Sense charging cable. I understand where you're coming from and I'm sorry if this has caused you any inconvenience. Our team is always working to improve our products and feedback like yours help us to evaluate our procedures to make sure that we are delivering what our users need. Be sure that your comments haven't gone unnoticed.

[CrudenBoy]

I was having issues with my fitbit charging. I cleaned the pins and it started to work but now the watch is dead. Even when I press the switch for 10 seconds, I get nothing.  I looked closely at my Charging Pins and I see one is smaller than the other three. Could it be broken or is this the design?

[lablover55]

Broken. Either get one from Amazon or support..

[LizzyFitbit]

Hi @CrudenBoy and @lablover55. It's good to see you around the forums.

@CrudenBoy Thanks for the details provided and the time taken while troubleshooting your Sense. As @lablover55 mentioned, your charging cable seems to be broken as the pins of the charging cable should have the same size. Given this situation, I'd recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

[Ebfisher]

My Sense charger stopped working a couple months past warranty. I called customer service; they directed me to the warranty dept, which sent me a discount to buy an entirely new device, then ignored my email letting them know this was not relevant to the issue I had reported. Even with a second phone call and even more of my time wasted, Fitbit refused to help in any way with the cost of the most relevant, least wasteful solution: a new charger. I paid for the charger myself but will never buy another device from this company.

[LizzyFitbit]

Welcome on board, @Ebfisher.

Thanks for letting me know about your Sense, and getting in touch with our Support team prior to posting. I understand where you're coming from and I'm sorry you've gone through this experience. Every feedback shared by our members helps us to evaluate our procedures and improve our services. Rest assured yours won't be the exception.

While I don't have access to your case, I'd suggest contacting our Support team one more time so they can provide you with more information about their resolution. As you may know, they're available via chat and phone, just click here to get connected with them.

[JustThisGuy]

Given the massive number of report of problems, it's clear the FitBit Sense charger is not fit for purpose.  I've just had my second one fail in four or five months.  This one I cleaned assiduously, hoping that would help, but no, again with the stuck pins!  Chargers should not be consumables!  I would expect to be able to use my watch and charger for many years.  Having to replace the charger every couple months after warranty expires will make this a very expensive watch indeed!  I expect after one more charger goes I'll request to return the watch.

[CrudenBoy]

I replaced the charger for around £2 from AliExpress.

I am having trouble now with the accuracy of the watch. I think previous one was better

Best,

David

Best,

David

Get Outlook for iOS<>

[Guy_]

Hi @CrudenBoy - the accuracy of what on the watch? It won't be affected by the charge cable.

[JB_Black]

Im now using alchohol and quetips to clean the terminals on the charger and fitbit.  It is helping but not solving the problem.Sent from my Verizon, Samsung Galaxy smartphone

[Guy_]

Hi @JB_Black  - what problem is it not solving?

If it's not charging check the charge cable, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen