Sense bugs after Firmware 44.128.6.21 update

[MICHEL_P]

Since my Sense watch have been loaded with Firmware 44.128.6.21 few days  ago, it is impossible to set the time and date on the clock and the ECG APP is no more operating. I always receive a notification to update an older Firmware 44.128.6.17 that fails to install. The communication between Fitbit App and Sence fails.

**** HELP PLEASE ****

[FatimaFitbit]

Hi there @MICHEL_P! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

[MICHEL_P]

Thanks for your advise. How Support will be communicate with me? By email? What is the waiting time before support?

Thanks

[FatimaFitbit]

Hi there @MICHEL_P!

Thank you for your answer.

Exactly, you should have received an email from support. Check your spam and junk folder too.

[MICHEL_P]

The only help that I got from Fitbit Support is a procedure to claim 50$. No technical solution have been proposed yet.

No Bluetooth and no Wi-Fi communication is established between Sense (Firmware 44.128.6.21) and the Phone (Fitbit App 4.36.1).

Is there a solution to return to previous versions (Sense Firmware 44.128.6.17) using a USB cable as a communication link?