help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense steps not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-26-2025 17:26 - last edited on ‎03-07-2025 06:37 by Fitbit Moderator

‎02-26-2025 17:26 - last edited on ‎03-07-2025 06:37 by Fitbit Moderator

My sense is deleting steps. Today, it gave me the 10,000 goal three times. I can't find any where of a fix for this. Please advise.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-26-2025 17:40

‎02-26-2025 17:40

There is nothing you can do, it's a current bug. See this thread:

  https://community.fitbit.com/t5/Sense/Unreliable-step-counting-bug/td-p/5726897/page/5#M74975

Please see the suggestions in that thread and report this to Google / Fitbit.

Best Answer