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Sense button doesn't respond when pressing it

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‎06-07-2021 14:32 - last edited on ‎06-08-2021 15:46 by Fitbit Moderator

‎06-07-2021 14:32 - last edited on ‎06-08-2021 15:46 by Fitbit Moderator

My sense button wont turn back on after a force shut down ( also wont connect to wifi) ive pressed the “button” and nothing 

 Any ideas ?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-07-2021 19:54

‎06-07-2021 19:54

WiFI it only connects to WiFi when it on the charger  no need to try and force it to WiFi.   Now I am not sure exactly what your describing about the button not working is your watch now dead black screened and will not wake up? what do you mean by the button not working? give a little more detail please. If your watch is black out hold the button down make sure it the button not the speaker side when watch is lit up and you can see the face the button on the left side speakers on the right. Again hold the button down for 15-30 seconds to do a soft reboot  that should wake watch back up if you just mean the button not turning on the screen so you can navigate the menu have you looked at the Settings> Display>Screen Wake> Button Only or Motion & Button which is check marked? if none of this helps reach out to customer support ask a moderator her to send ya a link to do so. I hope I helped you out.

 

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‎06-08-2021 15:52 - last edited on ‎08-03-2024 07:27 by Fitbit Moderator

In response to Converse

‎06-08-2021 15:52 - last edited on ‎08-03-2024 07:27 by Fitbit Moderator

Hi @GemMulb. Welcome to the Community Forums. @Converse Thanks for your great suggestions.

@GemMulb Thanks for bringing this to our attention. I'm sorry the button isn't working on your Sense and while checking your details I noticed you already have a case created with our Support team. I'd recommend keeping an open communication with them as I'm sure they'll help you with this matter to bring you back on track.

Have a good day.

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