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Sense screen won't respond after swimming

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‎06-05-2021 13:47 - last edited on ‎06-08-2021 15:11 by Fitbit Moderator

‎06-05-2021 13:47 - last edited on ‎06-08-2021 15:11 by Fitbit Moderator

Hi,

My sense tracker stopped working while swimming, just tracked a few minutes. It's restarted now, but screen isn't working. Any ideas on how troubleshooting? Thanks.

 

Moderator Edit: Clarified subject and formatting

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3 REPLIES 3

‎06-05-2021 14:12

‎06-05-2021 14:12

Try cleaning the screen with a tissue and some isopropyl alcohol. 

I'm assuming, by now, the screen has dried. 

Best Answer

‎06-05-2021 14:32

In response to Rich_Laue

‎06-05-2021 14:32

Thanks for replying. Yes, I dried it right after swimming. I tried cleaning the screen, too. The screen is working most of the time now, but touchscreen isn't at all. I'm quite surprised, since this is supposed to be swimming resistant.

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‎06-08-2021 15:26 - last edited on ‎08-03-2024 07:27 by Fitbit Moderator

In response to AstroAde

‎06-08-2021 15:26 - last edited on ‎08-03-2024 07:27 by Fitbit Moderator

Hi @AstroAde. Welcome to the forums. @Rich_Laue Thanks for your great help.

@AstroAde Thanks for every step tried prior to posting. I understand where you're coming from since your Sense should be working well after swimming. Because this isn't the case, I went ahead to review your details and I noticed you're already receiving assistance with our Support team. Please follow their recommendations and reply back to their email if you have more questions about your case.

See you around.

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