Sense button gets stuck when charging

[OldsmarChip]

Locks up when charging to full 100% charge. Then takes a day or 2 for button to function 

[LizzyFitbit]

Welcome to the forums, @OldsmarChip.

Thanks for the details provided. As you may know, the Sense has an inductive button instead of a physical button. With that being said, may I know what you mean by getting stuck? Does this happen just when charging it or when doing another activity?

If by any chance this is related to the button being unresponsive when pressing it, I'd recommend restarting your watch to refresh its performance.

[OldsmarChip]

Only happens when charging, but not every time during charging

[Guy_]

Hi @OldsmarChip - it could be a clock face issue. Presumably the watch is syncing and you can change the clock face to another in the Gallery tile.

If you can blank the screen by covering the face and wake it with a double tap, it may be working.

After syncing use the watch Settings menu to do a Shutdown, then place on charge to wake it.

There is a technique to using the button which may require some practice.

Alternative functions like swipe right to go back and tapping etc, can be used if it is not working.

[LizzyFitbit]

Hi there, @OldsmarChip. @Guy_ Thanks for your great suggestions!

@OldsmarChip Thanks for getting back. Because your post didn't mention, please confirm if you've tried restarting your watch? I'd also recommend trying the suggestions shared by @Guy_ and monitoring your Sense behavior in the next few days.