Sense can not pair with Android phone

[jluyt123]

I have an Android phone and have the FitBit app installed on it. for a while the Sense was paired, but over my dead body I can not get it to re-pair. I tried all the sugestions on this forum, none worked.

The pairing code pops up on the phone, I enter it into the App and that is where it just fails every time.

Please assist

[Guy_]

Hi @jluyt123  - did you logout of the Fitbit App, clear the storage cache and force stop it, and restart both devices?

[willjoe]

Reboot your phone and restart your watch. Turn on the Bluetooth only on your phone and open the Fitbit app. Tap your profile picture > Set Up a Device > Sense > Replace Device. Follow the onscreen instructions and if prompted, accept to pair your watch with your phone.

Regards,

Will

[Poeske]

Same problem here, with an Inspire2. A few weeks ago there was a (rare) update of its software. After the update, connecting via Bluetooth was extremely slow, so I decided to disconnect it from the app. Now I can no longer pair it. Have tried everything, resetting device, resetting Bluetooth, reinstalling app, to no avail. Have tried on 2 different phones, 2 different versions of Android, makes no difference. Both phones recognise the Inspire2, but stop seeing it as soon as the app starts looking for it. (áfter entering the 4 digit code). On closing the app, Bluetooth sees the device again! Also tried each phone on a completely different Wifi connection, different location. No luck there either. App update today unfortunately didn't fix it. 

[jluyt123 · Accepted solution]

Yes all of those things I tried. I eventually did a factory r set on the sense and finally got it fixed

Get Outlook for Android<>

[Guy_]

@jluyt123- thanks for your post with how you resolved it can you please mark it best answer in case it helps others with the same problem.

[Poeske]

Thanx, factory reset worked for me too, my Inspire2 is reconnected. Very happy!