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Sense charging cable isn't working

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‎12-05-2022 13:14 - last edited on ‎12-06-2022 09:08 by Fitbit Moderator

‎12-05-2022 13:14 - last edited on ‎12-06-2022 09:08 by Fitbit Moderator

So this is my second charger with the same problem. One of the pins on the charger is stuck in or the spring mechanism has failed. This seems to be a weakness that has yet to be addressed.

 

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎12-05-2022 20:18

‎12-05-2022 20:18

Hi @Martink4789 - correct, if you look in the forums this is quite a common problem but it may also be avoidable. See Tips when using the Sense or Versa 3 charging cable 

Author | ch, passion for improvement.

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‎12-06-2022 09:10 - edited ‎08-15-2025 06:44

In response to Guy_

‎12-06-2022 09:10 - edited ‎08-15-2025 06:44

Hi there, @Martink4789. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. @Guy_ Thanks for helping out!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎12-06-2022 09:38

In response to MarreFitbit

‎12-06-2022 09:38

Thanks Will there be a fix for this common issue of the charge pin failing?

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‎12-07-2022 19:36

In response to MarreFitbit

‎12-07-2022 19:36

I came here to report this exact problem.  I have gone through 2 chargers as well and am now back to wearing my Galaxy Smart Watch because I have no way to charge my Sense and your warranty department was of no help. Evidently the replacement charger I was sent does not qualify for a warranty replacement.  This is a serious flaw with an otherwise well liked product. 

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‎12-07-2022 20:25

In response to MILLICAN

‎12-07-2022 20:25

Hi @MILLICAN - you can always buy the charge cables online quite cheaply but they shouldn't fail in the first place.

Author | ch, passion for improvement.

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‎12-08-2022 00:29

In response to Guy_

‎12-08-2022 00:29

Hi
True you can buy them on line, that is not the point. This issue of the charge pin failing is obviously a weakness in the design. I would like to know what fitbit intend to do to correct the problem.

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‎12-13-2022 18:38

In response to Guy_

‎12-13-2022 18:38

Agree, they should not fail like they do. I have read some have had more issues with the cheaper replacement cables.  I don't feel like throwing more money away at the problem.  Maybe they will rethink the design. They are a big enough company, losing one customer to this problem isn't going to hurt them.

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