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Sense charging cable isn't working

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‎12-18-2022 15:39 - last edited on ‎12-20-2022 10:28 by Fitbit Moderator

‎12-18-2022 15:39 - last edited on ‎12-20-2022 10:28 by Fitbit Moderator

I am a bit sick of buying new charging cords for my sense! I have gone through three in 12 months!! There is obviously a design fault. One or more of the contact pins gets pushed in so it dose not make contact. I am very careful with it when I attach it???

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-18-2022 16:59

‎12-18-2022 16:59

I hope you are not buying official Fitbit charging cords from the Fitbit store.  Buy a few third-party ones from Amazon much cheaper.  That said, I have never had a problem with mine.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-18-2022 17:34

In response to JohnnyRow

‎12-18-2022 17:34

Thanks. Fitbit is replacing it free of charge!!

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‎12-18-2022 20:48

In response to LindsayJ

‎12-18-2022 20:48

Good. Even so, I would want to look at prices to consider have spare on hand to avoid going without for the time it takes for Fitbit to replace.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-18-2022 22:33

In response to LindsayJ

‎12-18-2022 22:33

Hi @LindsayJ - to make your new cable last see Tips when using the Sense or Versa 3 charging cable 

After 28 months still have the original cable working. Might just be lucky.

Author | ch, passion for improvement.

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