Sense charging cord has broken

[BobFlorida]

The Sense charging band is a very poor product. Ordering my third charger at $25.00 apiece - This will be the last of my Fitbit product - poor quality standards - no excuse for this. 

Moderator edit: subject for clarity/format

[Odyssey13]

Hi @BobFlorida  where did you purchase your charger? When purchased from Fitbit or an authorized retailer, your charger has a 12 month warranty. Might be worth checking into.

[WilsonFitbit]

Hello @BobFlorida. Welcome to the community forums. @Odyssey13 Nice to see you around and thanks for your input. 

I'm very sorry for the experience and thank you so much for taking the time to provide your feedback. Please note that our team is always working to enhance your experience with the Sense and your feedback is a big part of that process. 

At this time, I'd like to let you know that if you still require further assistance or if you experience any inconvenience with the charging cable or your Fitbit Sense, you can contact our Support Team and they will be able to review your options. You can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

See you around. 

[BobFlorida]

I purchased the charger cable for the Sense through Fitbit - you have a serious quality issue and over charge on the replacements.  Not a company that we want to do future business with.  No excuse 

[WilsonFitbit]

@BobFlorida Thank you for your reply. 

I understand how you are feeling and I appreciate the feedback provided. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

[BobbyM109]

With so many people complaining about faulty/poor quality chargers, both mine and my wife’s charges have the same fault of 1 of the 4 pins sticking in the charger of our sense (VERY common complaint on this forum) WHY aren’t Fitbit addressing the issue ? As the charger is clearly NOT FIT FOR PURPOSE, very angry and disappointed in the Fitbit brand, obviously don’t care about it’s customers or thier feedback

[kong9000]

I'm now on my second replacement charger for the Sense.  First one covered under the warranty after having spent a lot of time troubleshooting with support.  This time I knew what the problem was right out the gate but was hit wit the replacement charge.  If it happens again I'll likely throw the Fitbit in the garbage.  This really should be something they would have a handle on by now. 

[CraigHansen]

I've purchased a sixth, seventh, and eighth replacement charger cable, now having five failed cables. It's always the same pin, even if you buy third-party charger cables.

[Arkanangel]

Mine broke too.. I  picked up a generic one at Walmart for less and it seems better quality.

[sionnach27]

I have had to replace my charger every couple of months; the pin fails in the same location every time. When I contacted support about it the first time, they advised me that since I purchased my device from a third party vendor, they couldn't help me. I tried several different brands and they all have the same flaw. I've started researching other fitness watches and will ditch my Sense as soon as my current charger fails, which shouldn't be too long. I bought it around April and it's starting to get fussy about charging already. I am so completely done with "renting" my charging cable. In the long run, it will be cheaper to buy a different tracker than to keep pouring money into chargers that are designed to fail. By now, Fitbit HAS to know don't work but they have not bothered to fix the problem.