help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense compatibility

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2021 18:16

‎02-13-2021 18:16

Hi, I got a sense for my partner but it’s not working properly on her Huawei phone. No matter what I tried I couldn’t get to sync fully and get the most of the sense. So it’s her birthday soon, does anyone have experience of using the sense in conjunction with a Samsung A41 or A12?

 

Any help appreciated, with regard to personal experience of compatibility between the sense and the Samsung phones mentioned above. 

thanks.

Best Answer
0 Votes
3 REPLIES 3

‎02-13-2021 18:41

‎02-13-2021 18:41

You didn't say which Huawei model.  Have you seen this:

How do I use the Fitbit app on my Huawei P20 Lite phone? 

Otherwise, Fitbit-compatible devices .

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎02-14-2021 03:51

In response to JohnnyRow

‎02-14-2021 03:51

Hi Johnny, thanks for that link.

But I have tried the steps on the link previously and it doesn’t work.
Best Answer
0 Votes

‎02-15-2021 15:56 - last edited on ‎06-05-2024 10:20 by Fitbit Moderator

In response to Macanbhaird

‎02-15-2021 15:56 - last edited on ‎06-05-2024 10:20 by Fitbit Moderator

Hi @Macanbhaird, welcome to the Community Forums. @JohnnyRow, thanks for your great suggestions.

@Macanbhaird, thanks for your efforts while troubleshooting the Sense and I'm sorry this continues happening. Just to confirm, are you receiving an error message on the Fitbit app? Did you make sure to turn off other Bluetooth connections while syncing with the Huawei phone? Please provide me with the model and OS/software version of your Huawei phone as that will help me to further investigate on my end.

If the Sense is set up in the Fitbit account but it's not syncing correctly, I'd suggest you to give a try to the troubleshooting steps described in this help article and let me know how it goes.

In regards to your other question, as our friend @JohnnyRow mentioned, if the Samsung Galaxy A41 or A12 meet the requirements described here, the Fitbit app and your watch's features should work flawlessly.

Best Answer
0 Votes