05-06-2021 10:34 - last edited on 05-06-2021 17:56 by LizzyFitbit
05-06-2021 10:34 - last edited on 05-06-2021 17:56 by LizzyFitbit
I just got the new fitbit sense and..i can't see my stats on the watch. I could only see it on the app.
Please help
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
05-06-2021 18:04 - last edited on 05-29-2024 17:54 by MarreFitbit
05-06-2021 18:04 - last edited on 05-29-2024 17:54 by MarreFitbit
Hi @Hildee72. Welcome to the Community Forums. @JohnnyRow and @AngelaL04 Thanks for stopping by to help our member.
@Hildee72 Aside of the clock face, are you able to see the rest of the screens that show your apps? If that's correct, I'd recommend restarting your Sense to refresh its performance and changing the clock face to one from Fitbit to see how it goes.
Hope this helps.
05-06-2021 10:44
05-06-2021 10:44
Which stats specifically? Do you mean just on the clock face, or can' see them anywhere?
05-06-2021 11:17
05-06-2021 11:17
I had this happen. You need to swipe right twice. Tap first option(you won't see it, but the watch will respond.) Scroll all the way to the bottom of the blank list. Shut down the watch then restart it
05-06-2021 12:11
05-06-2021 12:11
05-06-2021 18:04 - last edited on 05-29-2024 17:54 by MarreFitbit
05-06-2021 18:04 - last edited on 05-29-2024 17:54 by MarreFitbit
Hi @Hildee72. Welcome to the Community Forums. @JohnnyRow and @AngelaL04 Thanks for stopping by to help our member.
@Hildee72 Aside of the clock face, are you able to see the rest of the screens that show your apps? If that's correct, I'd recommend restarting your Sense to refresh its performance and changing the clock face to one from Fitbit to see how it goes.
Hope this helps.
05-06-2021 20:46
05-06-2021 20:46
Hi!!
Thank you soooo much! It worked❤👍
05-07-2021 05:15
05-07-2021 05:15
Glad you got it going again. Very scary issue to encounter
05-07-2021 14:14 - last edited on 05-29-2024 17:54 by MarreFitbit
05-07-2021 14:14 - last edited on 05-29-2024 17:54 by MarreFitbit
Hi @Hildee72 and @AngelaL04. I hope you're doing well.
@Hildee72 You're welcome! Thanks for keeping me posted and I'm glad your Sense is now working well. Keep enjoying the Fitbit experience and visit our Health & Wellness board where you can find great fitness tips and inspiring stories from other members.
Have a wonderful day!