Sense display is blank

[Hildee72]

I just got the new fitbit sense and..i can't see my stats on the watch. I could only see it on the app. 

Please help

Moderator Edit: Clarified subject

[JohnnyRow]

Which stats specifically?  Do you mean just on the clock face, or can' see them anywhere?

[AngelaL04]

I had this happen. You need to swipe right twice. Tap first option(you won't see it, but the watch will respond.) Scroll all the way to the bottom of the blank list. Shut down the watch then restart it 

[Hildee72]

Hi,
Correct I could only see the time.
When i try to change the face of the watch I can't see my stats only the time.
Thank you

[LizzyFitbit · Accepted solution]

Hi @Hildee72. Welcome to the Community Forums. @JohnnyRow and @AngelaL04 Thanks for stopping by to help our member.

@Hildee72 Aside of the clock face, are you able to see the rest of the screens that show your apps? If that's correct, I'd recommend restarting your Sense to refresh its performance and changing the clock face to one from Fitbit to see how it goes.

Hope this helps.

[Hildee72]

Hi!!

Thank you soooo much! It worked❤👍

[AngelaL04]

Glad you got it going again. Very scary issue to encounter 

[LizzyFitbit]

Hi @Hildee72 and @AngelaL04. I hope you're doing well.

@Hildee72 You're welcome! Thanks for keeping me posted and I'm glad your Sense is now working well. Keep enjoying the Fitbit experience and visit our Health & Wellness board where you can find great fitness tips and inspiring stories from other members.

Have a wonderful day!