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Sense doesn't receive WhatsApp notifications from iPhone

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‎01-06-2023 03:31 - last edited on ‎01-09-2023 17:48 by Fitbit Moderator

‎01-06-2023 03:31 - last edited on ‎01-09-2023 17:48 by Fitbit Moderator

Hi everyone in the Fitbit community, i have this problem with whatsapp notification on my device Sense-Iphone. I successfully turned on notifications on the FitBit app, on iPhone settings and on bluetooth settings but unfortunately the notifications stil don't arrive. Anyone know how to help me. ?

 

Moderator Edit: Clarified subject

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‎01-09-2023 18:00 - last edited on ‎08-03-2024 08:30 by Fitbit Moderator

‎01-09-2023 18:00 - last edited on ‎08-03-2024 08:30 by Fitbit Moderator

Welcome to the Community, @Johnjah.

I'm sorry your Sense is not receiving your notifications correctly and appreciate every step tried prior to posting. As you may know, there are some requirements that need to be met in order to receive notifications. I understand you've tried troubleshooting your watch, but may I know if you've tried the troubleshooting described here? If so, please make sure if the notifications settings are correct for WhatsApp with the following steps:

  1. Open your phone's settings and Notifications.
  2. Scroll down, tap WhatsApp and set:
    - Show Previews to Always or When Unlocked.
    - Alerts to On.
  3. Open the Fitbit app and pull down on the screen to force a manual sync.
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