Sense doesn't show accurate heart rate readings

[rodriguez0033]

I buy a Fitbit sense after my Ionic and the heart rate its not good in my trening season,does not show accurate heartbeats while I work out I train.

I see more peaple have the same problem.

What wee can doo?

Thanks,Ivan.

Moderator Edit: Clarified subject and updated label

[t.parker]

Sadly, nothing.

[rodriguez0033]

but that is not right on their part...

[Guy_]

Hi @rodriguez0033  - as @t.parker  says 

However, because of its certification for ECG, it's heart rate accuracy at rest is correct and is normally able to give good sleep results.

[LokeAa]

@rodriguez0033 

Hi!

You don’t say how inaccurate your HR is. Using a watch will always be a compromise compared to belts. Belts pick up your heartbeat, smartwatches and trackers use a light source that usually sends green or red LED through the skin, and an optical sensor that detects the light reflected back from the bloodstream.

Is it fair to say that your Sense is precise when you are resting, and exercise at a steady pace, and off when you run intervalls?

[rodriguez0033]

Before I have Fitnit Ionic and the HR was ok...

[LokeAa]

@rodriguez0033 

How off is it? My best advice is to try and wear your Sense slightly different places on your wrist to find the best position ( it is described in the manual how to do it). If it is way off, clearly something is wrong with your device, and you should contact customer care. For me, HR is acceptable except for intervalls.

[Guy_]

@rodriguez0033-  The Sense heart rate won't give you as good a result as an Ionic or Versa  or Versa 2.

As @t.parker has said, it's the same during exercise issue most people are reporting in the forums for which there is no solution.

[rodriguez0033]

I train in the gym and HR its catastrofic...

[rodriguez0033]

But many peapol have the same problem with this watch...

[Guy_]

@rodriguez0033-  have a look in the forums - a chest strap may work better for you.

[rodriguez0033]

Yes but I dont know when its strap for Sense...

[Guy_]

@rodriguez0033- better to get a separate device [ one with a chest strap as it gives a better result ] to do the monitoring.