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Sense doesn't track my sleep score

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‎01-10-2022 05:52 - last edited on ‎12-12-2024 12:15 by Fitbit Moderator

‎01-10-2022 05:52 - last edited on ‎12-12-2024 12:15 by Fitbit Moderator

Haven’t had a sleep score in 2 months.  SP02 doesn’t work.  Expensive step counter

 

Moderator Edit: Clarified subject

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‎01-11-2022 07:58 - edited ‎11-13-2023 11:01

In response to Guy_

‎01-11-2022 07:58 - edited ‎11-13-2023 11:01

Hi there, @Par5. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2022 23:33

‎01-10-2022 23:33

Hi @Par5 - have you tried the simple step of restarting both watch and phone and syncing before looking for other causes.

Author | ch, passion for improvement.

Best Answer

‎01-11-2022 07:58 - edited ‎11-13-2023 11:01

In response to Guy_

‎01-11-2022 07:58 - edited ‎11-13-2023 11:01

Hi there, @Par5. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-23-2022 13:42

‎01-23-2022 13:42

Welcome to my world. I’m on my second unit. They replaced the first and this is a little worse. The good news is I apparently only have 4 days left in my menstral period— of course, since I’m 68 years old this may be a mistake. And yes, my DOB is correctly entered in my profile. If it wasn’t over $200, I’d toss it. Next time I go for the Apple Watch 

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