Sense doesn't turn on

[radrodriguez]

The watch doesn't work, just flashing the Fitbit logo, I don't change anything when synchronizing with the phone, thanks for the answer, what else can I do ,,?

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @radrodriguez. I moved your post to the Sense board in order to keep our community updated. I'm sorry to hear that your Sense doesn't work anymore. 

Have you tried charging your watch with the instructions of help article:Why isn't my Fitbit device's battery charging?

[MerKder]

Hi I have the same issue, my sense 2 yestarday turn off and when I get home I try charging for about two hour but didnt turn off, I try in another 110V connection but the issue remains I check the charging port for dust or any other stuff but the issue remains. Right now my sense 2 is completely off

[AndreaFitbit]

Welcome to our community, @MerKder. I'm sorry to hear that your Fitbit Sense 2 isn't turning on either. Thank you for mentioning all the troubleshooting steps that you have followed. I'll be happy to assist. 

Could you please confirm that you've already tried restarting your watch with the steps of help article: How do I restart my Fitbit device?

[MerKder]

I already try restart my Fitbit but the issue remains.

[AndreaFitbit]

Thanks for getting back to us  and for confirming that you have already tried restarting your Sense 2 @MerKder. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

Please keep in mind, that this form is for you alone. If other users try to fill it up, they might not get an answer from Support.