Sense exercise app will not open

[Carmans11]

I have been using the Exercise app with no problems up until 2 days ago. Now when I try to open it to select an exercise, it looks like it tries to open, then nothing happens as it goes back to the Home Screen, I have turned the watch off, made sure to charge it to 100%, made sure sense controls are working but still nothing, getting a little frustrated with the sense as this is now my 3rd problem and I’ve only owned it for 6 weeks 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Carmans11.  

Thank you for all the details that you've provided regarding the inconvenience you've been experiencing with your Fitbit Sense watch and the troubleshooting steps that you already tried. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[Carmans11]

Thanks - unfortunately the only thing that worked was a factory reset. That is supports solution to all the issues. Honestly this watch has been one of the worst purchases. I do not recommend anyone get the Fitbit sense! Way too many calls already to support and I’ve only owned it for 8 weeks. Very disappointed customer here. 

[DavideFitbit]

@Carmans11 Thank you for your reply and for confirming that you were able to resolve after the factory reset procedure. 

Thank you for taking the time to share your feedback about the product as well. The team of developers is constantly working to improve the quality of products and services. 

Have a great day. 

[Derek8]

The same exact thing is happening with my Sense after having purchased it brand new only few weeks ago. The interval exercise option had become part of my daily routine. It was really helpful while it worked, but now this brand new watch is pretty much useless to me. I also bought three Fitbits for gifts this year (only one is a Sense) and I'm regretting it already. Also, someone keeps posting the same Kindergarten level "support" responses to this problem that many people are clearly having. It is so aggravating. 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Derek8. 

Thank you for confirming that you've been experiencing the same inconvenience with your Sense watch. 

If you already tried the restart procedure and you continue to experience the same inconvenience, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.

[SunsetRunner]

I unfortunately am having the same issue. I've had my FitBit Sense for maybe 6 weeks or so and after charging it 2 days ago am unable to get the Exercise app to open when I want to track my workout. 

Am I supposed to wait for customer service to tell me to do a factory reset? It is a bit frustrating as this is my 3rd Fitbit; the first one I had (oldest model) lasted the longest with the Charge only lasting 2 years and now this one already giving me problems after 6 weeks.

Disappointing and frankly frustrating.

[Carmans11]

Unfortunately I got rid of my Sense and bought an Apple Watch instead. I’m
so much happier. I definitely do not recommend the Sense! --
*Stacey*

[Calliduss]

I agree with you... I regret my Fitbit purchase.  The sense has been nothing but problems and it's only been 2 weeks.  Very VERY disappointed... Should be giving a refund to everyone who owns a sense as a Sorry for releasing such a terrible product

[Carmans11]

Agreed - I tried that too. Support wouldn’t budge. They just wanted to send
me another crappy product --
*Stacey*

[DavideFitbit]

Hi everyone, thank you for sharing that you're still experiencing this issue and for sharing all your feedback. 

If you already tried completing the 3 restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please sync your device in the Fitbit app by tapping your profile picture > Sense > Sync Now.
2. If you  can't sync, tap on your profile picture > Sense > Tile to see if a firmware banner appears. 
3. If the exercise app is still not opening, please try changing the clock face as well and check if you're able to see anything on the display. 

If you continue to have the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this, or that you continue the communication with them if you already have a case created. 

Thanks again for all the information provided. The team continues to work to improve the Fitbit experience and your feedback is big part of that process.