Sense firmware update

[reginaruss]

Has anyone had any issues with the latest firmware update for the sense?

[ckeaton]

Yes.  Mine is frozen and restart won’t work. 

[scaddenp]

Both mine and my wife's got the update without any issues.

[reginaruss]

Thanks that's interesting news. I may hold off on upgrading.

[KLHawk]

Yes! Now it restarts whenever I try to enter the timer app! Tried every fix online,  still nothing has fixed it. 

[graceamazed]

My Sense stopped working yesterday after firmware update.  Black screen on watch, no lights.  Can't synch with phone.

[Swoops72]

Horrible. 

My Sense is bricked.

Instead of sending out a replacement immediately, they want me to send it in first and then wait up to two weeks for a replacement.

Considering the device failure is THEIR FAULT, this is completely unacceptable to me.

I don't have a problem with a few days, or having to drop off the old one to return it. But for them to want me to wait 7 business days AFTER they receive it before they can process a replacement is ridiculous. They have my payment info on file, so they could just charge me for a new one if I don't return the old one within 30 days, which is what Amazon does whenever they replace a faulty item.

This is such a disastrous firmware rollout - and their handling of the subsequent issues is so atrocious all it has accomplished is to convince me not to be a Fitbit customer anymore. Looks like I will be upgrading to an Apple watch instead of having to deal with this BS company again.

[HeatherMay84]

Since the update I haven't been able to get any notification on the watch. Very frustrating when you cant have your phone t work but can check if something is important on the watch 

[Rberzle]

Mine too. 

[Rberzle]

Frozen and restart not working.

Anyone know how to get support engaged?

[letterfromparis]

I just did the update. But now it doesn't show any of my daily data and it won't restart.