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Sense freezes after an EDA scan

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‎10-25-2020 09:50 - last edited on ‎10-26-2020 06:00 by Fitbit Moderator

‎10-25-2020 09:50 - last edited on ‎10-26-2020 06:00 by Fitbit Moderator

My Sense has recently started freezing right after i complete an EDA scan. I'm not sure if it's a bug in the software or that maybe something just isn't right with my watch.  Does anyone else have a fix to this?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-25-2020 13:33

‎10-25-2020 13:33

I'm not having that issue. First, I would try shutting down the Sense and then starting it back up again. If that doesn't work, I would uninstall the EDA scan app and then reinstall it.

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‎09-03-2021 17:13

‎09-03-2021 17:13

This has been happening to me, too. I can often hold the button for a moment which seems to close the app and return the Sense to normal working state. The "Got it" notification at the bottom of the app after completing a scan does not appear to be responsive. This only appears to happen when using the Guided Session portion of the app, I haven't noticed it with the Quick Scan.

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