Sense frozen screen

[Pyr54]

Hello all,

 I'm brand new to the Fitbit and community.

I've had my watch for about 4 hours and it's frozen. It stopped functioning at 10 48 and it's now 11 12pm.

 I was so looking forward to the new sense. I am hoping this is an easy fix if anyone has suggestions.

Thank you😊

Moderator edit: updated subject for clarity. 

Moderator edit: format

[winfield100]

How do i do a hard reset on Sense.

screen is frozen on "reset failed" and completely unresponsive

I have removed and added it to 2 iPhones and an iPad, no luck

It will sync but screen frozen

its on 128.6.12

i have tried resets about 25-30 times with d/l fitbit, delete fitbit, etc

any ideas 

customer support is no help other than "sorry out of warrenty"

premium service at $9.99/month means nothing it seems

[SpamBee]

mine is permanently frozen

hello my fitbit is around 4 minths old. since i was buying a well known product that i knew i eould take care of i didn't bother keeping the receipt as its a fitbit after all. i mainly bougut it becaise of the sleep tracker and also the sense looks cool. The sleep tracker never ever worked no matter what i did and thats a known issue i leanred. anyways around 8 days ago of froze on the dismond fitbit icon. i literally tried everything...and i mean every suggestion in google and even live support. my question is will i get a new one or refurbished if i oay for shipping. i think that is the right thing to do don't you?

[TooManyLoggins]

Maybe get a new one and sell it before it bricks again.

[Deffix]

Thanks, this worked, I was worried for a moment. 😅

[hannah_j]

Hi,

I have restarted my sense this morning as it was frozen but it rebooted with the Fitbit logo and had been on it all day. 

then when I got home it said 0% but I fully charged it yesterday.

any idea what I can do now?

[TooManyLoggins]

Hi

Ensure that you do a hard restart by pressing and holding for the 10 seconds.

It's important to be patient because sometimes these things remedy themselves.

If it stays on the Fitbit logo over and over, like the *many* reports you read on this forum, then the device has failed and support will have to replace it.

They are good at what they do but they will require you to ensure you tried to get it to work.

My guess is, a lot of people give up because the fault in the Fitbit is not recognised and put the Fitbit in the drawer, never to used again.

My advice is, if they offer you a refund, take it and do not buy another Fitbit.

If they offer you a replacement, take it and sell it "new in box".

[hannah_j]

Thank you for your reply.

Yes I tried this to no avail unfortunately. As you say I think it has failed and that’s it. 

I tried calling Fitbit but it was very loud in the background then the call dropped. 

thank you for your help

[willjoe]

Restart Sense
If you can't sync Sense or you have trouble with tracking your stats or receiving notifications, restart your watch from your wrist: To restart your watch, press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Regards,

Will