Sense full battery lasting 2hrs

[annemarie9394]

Ever since the last update my Sense (when charged fully) only lasts 1.5-2hrs. This is extremely disappointing as I can’t wear it anymore essentially. I have turned off all features that may drain it, however it has made no difference. I have tried restarting it multiple times, bought a new charger cable and nothing has helped. I don’t know if I’ll be sticking with Fitbit if it doesn’t get sorted soon. 

[eezeepee]

@annemarie9394 Welcome to the Fitbit community

Well that's definitely not normal use. I can't even try to kill my Sense in 2 hours if I tried. I've been wearing mine at work with always on display since 5:45am. It sounds like some kind of connection and/or syncing issue and not a charging issue. 

Have you restarted your phone?

Deleted the Sense and added it again? 

[annemarie9394]

I’ve tried restarting my phone, restarting my Fitbit, deleting and reinstalling the app. The battery just drains way too quickly since I last updated it 😕

[eezeepee]

@annemarie9394 I always say Factory Reset your Sense if all else fails but, for whatever reason, mods say don't do it unless customer support says