Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense full battery lasting 2hrs

Replies are disabled for this topic. Start a new one or visit our Help Center.

Ever since the last update my Sense (when charged fully) only lasts 1.5-2hrs. This is extremely disappointing as I can’t wear it anymore essentially. I have turned off all features that may drain it, however it has made no difference. I have tried restarting it multiple times, bought a new charger cable and nothing has helped. I don’t know if I’ll be sticking with Fitbit if it doesn’t get sorted soon. 

Best Answer
0 Votes
3 REPLIES 3

@annemarie9394 Welcome to the Fitbit community

 

Well that's definitely not normal use. I can't even try to kill my Sense in 2 hours if I tried. I've been wearing mine at work with always on display since 5:45am. It sounds like some kind of connection and/or syncing issue and not a charging issue. 

 

Have you restarted your phone?

Deleted the Sense and added it again? 

Best Answer

I’ve tried restarting my phone, restarting my Fitbit, deleting and reinstalling the app. The battery just drains way too quickly since I last updated it 😕

Best Answer
0 Votes

@annemarie9394 I always say Factory Reset your Sense if all else fails but, for whatever reason, mods say don't do it unless customer support says

Best Answer