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Sense has a black screen

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‎08-02-2021 06:19 - last edited on ‎08-13-2021 10:55 by Fitbit Moderator

‎08-02-2021 06:19 - last edited on ‎08-13-2021 10:55 by Fitbit Moderator

A few weeks ago I switched from a Fitbit Inspire to a Fitbit Sense because the device had stopped responding. 
Now I’m facing the same issue on my Sense: black screen, no light at the back from the captors, can’t restart the device (even if I held the button for 10s), not able to connect it to the app.

Is this issue recurrent on ALL Fitbit models? Is there any other way I can reset/restart the device ?

 

 

Moderator edit: subject for clarity

 

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‎08-02-2021 10:01

‎08-02-2021 10:01

In all probability the battery is flat.

 

There are known problems with the charger pins - check all 4 are equally prominent, if not, it won't change. You can contact Fitbit Support directly. They should be able to send you a replacement charger under warranty.

Author | ch, passion for improvement.

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