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Sense has died and won’t work

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‎03-07-2023 22:12

‎03-07-2023 22:12

I bought a Fitbit sense in October 2022. Yesterday it just stopped working and I had 57% charge on the watch. It’s just started to vibrate every 10seconds and the Fitbit logo appears then goes off. I have tried to reset and reboot but nothing is working. My watch is still under warranty what can be done.

I have tried all the various recommendations like holding the side button for 10 seconds but nothing happens.

 

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2 REPLIES 2

‎03-08-2023 00:27 - edited ‎03-08-2023 00:29

‎03-08-2023 00:27 - edited ‎03-08-2023 00:29

Hi @DebCally - there are several different reasons why that can happen.

 

First make sure the 4 contact holes on the back of the watch are really clean with rubbing alcohol and ear bud and charge it.

 

If it gets hot when charging there is a hardware fault, possibly from water getting in, stop immediately.

 

After a charge try holding the button for 10 seconds until it vibrates and the logo may or may not appear.

 

Then after a couple of minutes try syncing the watch and in the Gallery tile change the clock face.

 

Then restart the watch again.

 

If nothing works get it replaced under warranty.

 

You can also chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

 

Your post is moved to the Sense forum.

Author | ch, passion for improvement.

Best Answer

‎03-08-2023 22:10

In response to Guy_

‎03-08-2023 22:10

Thank you.  Tried all these as recommended and still nothing. I will go back on the warranty now.  Many thanks 

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