05-01-2021 09:52 - last edited on 05-08-2021 10:20 by WilsonFitbit
05-01-2021 09:52 - last edited on 05-08-2021 10:20 by WilsonFitbit
Hi, I was happy with my Sense from September 2020. Instead, it has been happening for two weeks that in the evening it reboots by itself. I tried to disassociate, quit the application, shut it down, do the factory reset but nothing changes. Every evening it restarts by itself. Any help? Otherwise soon I'll throw it out the window
Moderator edit: subject for clarity
05-01-2021 11:11
05-01-2021 11:11
I certainly understand wishing it didn't reboot itself, but I don't understand why you bother quitting the app, shutting down, and doing factory reset. When your Sense reboots itself, doesn't it just come back up by itself without you going through all that extra?
05-01-2021 11:49
05-01-2021 11:49
05-08-2021 10:28
05-08-2021 10:28
Hello @SunsetRunner. Welcome to the community forums. @JohnnyRow It's great to see you around and thanks for your input.
@SunsetRunner I'm very sorry to hear about the experience and thank you for the troubleshooting steps you've followed. I was able to see that you contacted our Support Team through chat but it seems that the connection was interrupted, therefore, your chat got disconnected.
At this time, I suggest contacting our Support Team one more time and please refer to your case number so they can continue assisting you. Note that if you have any difficulty to contact them through chat, you can contact them over the phone. Click here to get connected.
See you around.