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Sense is black with white lines

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‎03-12-2025 16:11 - last edited on ‎03-12-2025 17:57 by Fitbit Moderator

‎03-12-2025 16:11 - last edited on ‎03-12-2025 17:57 by Fitbit Moderator

Hi - it appears my Fitbit has a hardware glitch, if vibrates but screen is black with white lines?

 

Moderator edit: clarified subject.

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‎03-12-2025 17:57

‎03-12-2025 17:57

Hi @bazzabee. Welcome to the community forums. 

Thank you for providing the information regarding this difficulty with your Sense. 

Please try to sync the device in the Fitbit app:

  • From the Today tab in the app, tap the devices icon at the top-left corner.
  • Tap Sense.
  • Sync Now.

Now, restart the device as indicated here: How do I restart my Fitbit device.  Restarting the device will not delete your data. 

If restarting doesn't resolve the issue, change your clock face. If you manage to solve the difficulty you can go back to the original clock face. 

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