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Sense is completely dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2021 19:41 - last edited on ‎06-22-2021 12:10 by Fitbit Moderator

‎06-21-2021 19:41 - last edited on ‎06-22-2021 12:10 by Fitbit Moderator

Just completely died yesterday. No efforts have brought it back to life. Purchased at end of april. 

kicker:: been trying to use online contact support for 2 days without any actual connection. Trying to live chat and nothing happens at all. So I found an email address for support and wrote. Only to get an automated message there is no email support. I’ve been a fitbit supporter for so so long. But this might be it. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-21-2021 20:34

‎06-21-2021 20:34

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-22-2021 15:25

‎06-22-2021 15:25

Yea I just talked to customer service on the phone and then just got left with, just wait for a follow up email about the warranty. I’m not sure what happened to the customer service  here over the years, but when someone calls to talk about a failed product, they want a resolve. Not, just wait for an email. 

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‎06-30-2021 13:21

In response to Ejscars

‎06-30-2021 13:21

Hello @Ejscars. Welcome to the community forums. @Odyssey13 It's nice to see you around and thanks for your input. 

 

@Ejscars I'm sorry for the experience and thank you very much for any steps you've tried and for taking the time to provide your feedback. At this time, I was able to see that our Support Team sent an email to you with information about the process. If you still have additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer