Sense is counting too many floors

[Deepvalley]

My new sence dosnt counting the right floors there are too much what can i do. sg Kurt

Moderator Edit: Clarified subject

[dlpiecora]

I’ve had a Fitbit since it was first created. My last one was the charge I think. The counting of floors is very important to my heart health and since I got the sense my floors are way to high! It is very important to fix this as I want compare over the years etc. Please help me or give me my money back

[RobAshMak]

Mine has been over counting floors for a few months. I've been offered no
resolution to this problem from anyone at Fitbit. It is very frustrating.
You are not the only one.

[dlpiecora]

Fit bit originally had the best customer service. Now you can not ever reach anyone. I wish I had gone to the Apple watch

Sent from Mail for Windows 10

Moderator Edit: Formatting

[RoosterBob]

same problem here, but with me it was triggered by the last update. Climbing 11 stairs during 1 hour sitting at the table today  I must be sleepclimbing

[Tsh1228]

Same issue on versa 3. CS says they are aware and officer no other assistance. 

[Tsh1228]

6 months later no resolution or update. 

[Tsh1228]

CS is a nightmare. Offer no assistance or solutions. 

[RoosterBob]

It’s a bad situation. Fitbit suggest that it is a useful value, but it is in this way complete useless. There claim that it is change in air pressure is a farce. I measured the air pressure change during 5 hours. The change was 5 mmHg, but without climbing anything I still got 20 CS. They don’t know what they are doing, or the CS sensor is very poor. 

[Guy_]

@RoosterBob - while it is true floor count measures minute changes in pressure, the current bug is in the firmware and may affect everyone with that firmware who is monitoring floors or calories, assuming that it is taken into account for calories.

[Tsh1228]

Yes. For instance I climbed 10 flights at the gym yesterday and it counted those correctly. By the time I got home my watch displayed 23 flights and I drove a flat route home.  I don’t trust my steps or calories anymore either.  

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I am really thinking about getting a Garmin watch. 

[ke0gh]

Has anyone managed to resolve this issue?

[XavierVidal]

The answer does not make sense, it is not related with the problem. The person was sleeping. I have the same problem. I go to sleep and in the morning I have tens of counted floors, my wife zero. Same model fitbit model. There is something wrong with the sensor.

[Guy_]

Hi, @XavierVidal  - it could be a sensor problem.

Do your watches both have the same firmware version? And Fitbit App versions?

And have you tried a Shutdown, wait 10 seconds and place on the charger to restart it or push the button.

Also have you scheduled sleep in the watch settings, eg from 10 pm to 7 am on both watches so they are working on identical conditions?

Methods

On the watch => Settings =>

1. Shutdown

Scroll to the bottom, tap Shutdown & Yes.

2.Sleep schedule

Scroll to Quite Modes and tap => scroll to the bottom, tap Schedule mode => Off hours, set on and enter start and stop times.

3. Versions

Scroll to About Sense and tap => scroll to the System info and tap

Fitbit App version

tap profile photo => Help & Support, version at the top

[RoosterBob]

Hello, I am not sure that it is caused by the sensor. In my case it started directly after the last firmware update. Since than the readings are out of this world.

[ke0gh]

How long did you have the sense before you returned?

[RoosterBob]

I am tempted to do the same

[ke0gh]

Any users not experiencing this issue? If so, how long have you had the Sense and have you installed all the updates as they were released?

[StuManFu]

This answer is a crock! The watch is flawed has been since they came out with the Versa. I’m a meteorologist and the only time you would get that much change of hight in an altimeter would be if a hurricane is closing in on you. My wife has the same problem with versa 2 and then versa 3 meanwhile my ionic doesn’t. We’d be walking side by side on a flat road under a high pressure system and hers would climb 20 flights in a 1/4 mile. 

[ke0gh]

I’ve had the same experience. Twice I’ve received emails from support asking questions I’d already answered in chat and received no reply when I responded. I would not recommend the Sense to anyone. I had a Blaze and a Versa prior to this and was very happy with those trackers. 

[primortal]

Yep, we're just about coming up on the year anniversary of this bug.  Pretty sad that a software company can't fix a bug they introduced.