Sense is counting too many floors

[Deepvalley]

My new sence dosnt counting the right floors there are too much what can i do. sg Kurt

Moderator Edit: Clarified subject

[LokeAa]

@Downisup , 

You are wrong. Sense has a barometric sensor which, if correctly calibrated can be used as a basic altimeter.

[bivaun]

I followed all the advice, cleaning, turning off and on, made sure all updates were done. Finally just took the feature off my screen because it got so annoying. Mine was like 87 flights, 46 flights, etc…

[MichaelNYC]

@bivaun - how do you take the Floors off the screen? And if you do, does it stops taking it into account for calories used etc.? I would be fine with that

[Guy_]

@MichaelNYC  - to remove floors from showing in the Fitbit App, click edit, top right, and on the X, then done.

The random floors counted (in addition to the real floors) doesn't count towards calories.

[NyeeNyee]

are you saying that floors don’t count toward calories if you take it off of your screen? Or are you saying that it never counts toward calories whether you have the icon on your screen or not?

[Guy_]

@NyeeNyee  - it's apparently not included in calculations regardless of it is shown or not.

Best to just ignore it for now, it may one day be fixed.

[NyeeNyee]

Thank you! 

[OlallaLady]

I often wake up to find that I've climbed 9-10 floors while I was sleeping. My Sense assured me that I was sleeping. Also,I am sure that my husband would have noticed my absence.

[N8teGee]

What @Downisup is suggesting is completely incorrect. I have never heard this being described as intended behaviour by Fitbit, or in any of the documentation regarding floor count. Why on earth would anyone even want that? If it was really the case, it's best not to track floors at all. 

This is what the following help article (here) says about the matter.

"Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation. Your device registers 1 floor when you climb about 10 feet or 3 meters. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill, or when you go down a flight of steps.

I think this says it all really. 

[--Smeagol--]

I guess next you will be telling us that the 50,000 steps recorded in our sleep is to simulate the marathon we never ran. 

[NyeeNyee]

Love this! 🤣

[Rufous44]

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@LizzyFitbit wrote:

Hi everyone.

I've moved some posts to this thread so we can keep our team informed. Thanks for the time you've taken in troubleshooting your Sense with the tips suggested here. Our team has been working on this issue with floors not being accurate to identify a solution. I apologize for the inconvenience this has caused you. Please know the feedback shared in this thread hasn't gone unnoticed, and will continue to be shared internally.

I also appreciate you for taking the factors that affect your watch's accuracy into consideration. Please make sure to keep the Fitbit app and your Sense updated to the latest version, and wear your watch snug on your wrist. If by any chance you don't see a pending update, wait until its available for you.

See you around.

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Hello @LizzyFitbit After more than one year of investigation by the developers when is it possible to have a firmware update to address the bug? Thanks

[NatomCZ]

@Downisup, you present yourself as a knowledgeable resource...

"My goal is to help you to understand why the device is programmed to equal the equivalent, nothing more."

...but so far, you've failed to back your claims by some evidence from Fitbit to confirm the implementation works like you describe. I explicitly asked you to back your claims.

Others have posted explanation of floor counting mechanism from Fitbit pages, which differs from what you claim.

You also rather seem to be guessing rather than knowing - your wording implies that...

"If this was not its intent, you would not be seeing floors climbed."

...you seem to ignore that software code sometimes exhibits errors and does not work as intended. Us seeing floors climbed does not need to be by intent but almost certainly is by error. The watch used to work reliably in the past and the behavior changed - started counting floors when it shouldn't and in the past didn't.

[down_and_out]

Someone perhaps trolling the group?

[NyeeNyee]

👏🏻👏🏻👏🏻👏🏻⛹️‍:female_sign:

[primortal]

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@Downisup wrote:

They sense is designed to replicate floors when walking.  The intent is to show the equivalent of floors through everyday movement.  Hope this helps.  

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You missed April Fool's Day by several days 😉

[--Smeagol--]

Well this is a strange way to look at things @Downisup. I assume if your laptop starts crashing you will just put it down to intended behaviour also?

Now back to reality. We are yet to see any supporting documentation or any sources to back up your claims. So far we have only seen a Fitbit help document posted by @N8teGee that seems to contradict what you are claiming.

I don't deny that your intentions may be well meaning, but just because this might be how you've envisioned something to work in your head doesn't mean it's how it works in reality.

I look forward to you providing us with further information to back up your claim. 

Thanks. 

[LokeAa]

The Clock Face on my device fell off. I received a new Sense yesterday. Went for a walk today, and the floor count on this new device seems to be accurate.

[NyeeNyee]

That’s fantastic! I hope it stays that way. Mine counted floors accurately for the first several months that I owned my sense. And then one day it went psycho. Best of luck to you!

[LokeAa]

This is my third Sense, both previous were "off" on floor count from day 1. The second one worsened in the first week of last December. I thought it was a software problem, but obviously not. It is puzzling.