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Sense is counting too many floors

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‎11-14-2020 17:15 - last edited on ‎11-15-2020 09:18 by Fitbit Moderator

‎11-14-2020 17:15 - last edited on ‎11-15-2020 09:18 by Fitbit Moderator

My new sence dosnt counting the right floors there are too much what can i do. sg Kurt

 

Moderator Edit: Clarified subject

Best Answer
742 REPLIES 742

‎04-20-2023 11:22

In response to ke0gh

‎04-20-2023 11:22

I have the sense 2 and it seems to be accurate with stairs. My sense was
not.
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0 Votes

‎06-08-2023 07:12

In response to ke0gh

‎06-08-2023 07:12

My sense 2 was fine until this week. It's is 10am, I've gone up 5 floors on an elevator, and it's reporting 104 floors climbed. Yesterday it was 209 when I did like 6.

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‎06-08-2023 07:20

In response to ja4e

‎06-08-2023 07:20

Hi @ja4e - have you tried restarting it, hold the button for 10 seconds till it vibrates and the logo appears and sync and see if that helps.

It shouldn't count floors in a lift. It may have developed a fault in which case it can be replaced under warranty. You can also chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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