11-14-2020
17:15
- last edited on
11-15-2020
09:18
by
LizzyFitbit
11-14-2020
17:15
- last edited on
11-15-2020
09:18
by
LizzyFitbit
My new sence dosnt counting the right floors there are too much what can i do. sg Kurt
Moderator Edit: Clarified subject
10-07-2021 14:12
10-07-2021 14:12
I’ve had a Fitbit since it was first created. My last one was the charge I think. The counting of floors is very important to my heart health and since I got the sense my floors are way to high! It is very important to fix this as I want compare over the years etc. Please help me or give me my money back
10-07-2021 14:17
10-07-2021 14:17
10-07-2021
15:12
- last edited on
10-07-2021
17:57
by
LizzyFitbit
10-07-2021
15:12
- last edited on
10-07-2021
17:57
by
LizzyFitbit
Fit bit originally had the best customer service. Now you can not ever reach anyone. I wish I had gone to the Apple watch
Sent from Mail for Windows 10
Moderator Edit: Formatting
10-12-2021 06:36
10-12-2021 06:36
same problem here, but with me it was triggered by the last update. Climbing 11 stairs during 1 hour sitting at the table today I must be sleepclimbing
10-16-2021 18:06
10-16-2021 18:06
Same issue on versa 3. CS says they are aware and officer no other assistance.
10-16-2021 18:08
10-16-2021 18:08
6 months later no resolution or update.
10-16-2021 18:10
10-16-2021 18:10
CS is a nightmare. Offer no assistance or solutions.
10-17-2021 00:49
10-17-2021 00:49
It’s a bad situation. Fitbit suggest that it is a useful value, but it is in this way complete useless. There claim that it is change in air pressure is a farce. I measured the air pressure change during 5 hours. The change was 5 mmHg, but without climbing anything I still got 20 CS. They don’t know what they are doing, or the CS sensor is very poor.
10-17-2021 02:00 - edited 10-17-2021 02:12
10-17-2021 02:00 - edited 10-17-2021 02:12
@RoosterBob - while it is true floor count measures minute changes in pressure, the current bug is in the firmware and may affect everyone with that firmware who is monitoring floors or calories, assuming that it is taken into account for calories.
Author | ch, passion for improvement.
10-17-2021
08:00
- last edited on
12-21-2021
10:52
by
DavideFitbit
10-17-2021
08:00
- last edited on
12-21-2021
10:52
by
DavideFitbit
Yes. For instance I climbed 10 flights at the gym yesterday and it counted those correctly. By the time I got home my watch displayed 23 flights and I drove a flat route home. I don’t trust my steps or calories anymore either.
--------------
I am really thinking about getting a Garmin watch.
10-23-2021 02:09
10-23-2021 02:09
Has anyone managed to resolve this issue?
10-24-2021 00:18
10-24-2021 00:18
The answer does not make sense, it is not related with the problem. The person was sleeping. I have the same problem. I go to sleep and in the morning I have tens of counted floors, my wife zero. Same model fitbit model. There is something wrong with the sensor.
10-24-2021 00:50 - edited 10-24-2021 01:48
10-24-2021 00:50 - edited 10-24-2021 01:48
Hi, @XavierVidal - it could be a sensor problem.
Do your watches both have the same firmware version? And Fitbit App versions?
And have you tried a Shutdown, wait 10 seconds and place on the charger to restart it or push the button.
Also have you scheduled sleep in the watch settings, eg from 10 pm to 7 am on both watches so they are working on identical conditions?
Methods
On the watch => Settings =>
1. Shutdown
Scroll to the bottom, tap Shutdown & Yes.
2.Sleep schedule
Scroll to Quite Modes and tap => scroll to the bottom, tap Schedule mode => Off hours, set on and enter start and stop times.
3. Versions
Scroll to About Sense and tap => scroll to the System info and tap
Fitbit App version
tap profile photo => Help & Support, version at the top
Author | ch, passion for improvement.
10-24-2021 01:39
10-24-2021 01:39
10-24-2021 09:16
10-24-2021 09:16
How long did you have the sense before you returned?
10-24-2021 10:47
10-24-2021 10:47
10-29-2021 14:48
10-29-2021 14:48
Any users not experiencing this issue? If so, how long have you had the Sense and have you installed all the updates as they were released?
10-30-2021 06:37
10-30-2021 06:37
This answer is a crock! The watch is flawed has been since they came out with the Versa. I’m a meteorologist and the only time you would get that much change of hight in an altimeter would be if a hurricane is closing in on you. My wife has the same problem with versa 2 and then versa 3 meanwhile my ionic doesn’t. We’d be walking side by side on a flat road under a high pressure system and hers would climb 20 flights in a 1/4 mile.
11-01-2021 04:36
11-01-2021 04:36
I’ve had the same experience. Twice I’ve received emails from support asking questions I’d already answered in chat and received no reply when I responded. I would not recommend the Sense to anyone. I had a Blaze and a Versa prior to this and was very happy with those trackers.
11-01-2021 05:54
11-01-2021 05:54
Yep, we're just about coming up on the year anniversary of this bug. Pretty sad that a software company can't fix a bug they introduced.