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Sense is just tracking steps

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‎08-18-2021 06:57 - last edited on ‎08-21-2021 08:03 by Fitbit Moderator

‎08-18-2021 06:57 - last edited on ‎08-21-2021 08:03 by Fitbit Moderator

I have been a FITBIT customer since 2015.  I do believe during this time I have owned 4 different watches and 2 different scales.  I recently purchased a Sense.  Major disappointed.  The first three days I loved it and then...it quit tracking everything but steps.  Now I know the steps are important but I could have stayed with my previous Surge for that at least it kept up with my sleep and reminded me to move every hour.  I have tried shutting it down and restarting.  Anyone have any suggestion to help in my frustration? Thanks!

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎08-18-2021 08:17

‎08-18-2021 08:17

It's broken.

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‎08-18-2021 09:28

In response to BretAllen

‎08-18-2021 09:28

Well, thank you.

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‎08-21-2021 08:07 - last edited on ‎02-21-2024 07:38 by Fitbit Moderator

In response to MrsHughes

‎08-21-2021 08:07 - last edited on ‎02-21-2024 07:38 by Fitbit Moderator

Hello @MrsHughes, @BretAllen. Nice to see you around. @BretAllen I appreciate your feedback and comment. 

@MrsHughes I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I was able to see that you reached out to our Support Team and they were able to provide assistance and information. If you still have additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

Wilson M. | Community Moderator, Fitbit.
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