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Sense is not counting or showing steps on the screen

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‎04-15-2021 07:01 - last edited on ‎04-17-2021 05:17 by Fitbit Moderator

‎04-15-2021 07:01 - last edited on ‎04-17-2021 05:17 by Fitbit Moderator

My fitbit sense is not counting  steps on the main screen for some reason

Can anybody help

 

 

 

Moderator edit: subject for clarity

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‎04-17-2021 05:18

‎04-17-2021 05:18

Hello @StevieG2021. Welcome to the community forums! 

 

Thank you for the information. In this case I would suggest trying to perform a restart to your Sense. For this, please follow the instructions provided in this help article: How do I restart my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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