Sense is not receiving notifications.

[NicKoppenhaver]

I am no longer receiving messages, emails or phone call alerts on my watch despite it being synced with my phone for everything. 

I have deleted and reinstalled the fitbit app only for it to work again for half a day and then stop. I have also reset and reconnected my bluetooth, once again this was a temporary fix, worked again for about half a day. 

This has only been in the past few months that I stopped receiving notifications, prior things have worked flawlessly. Looking for a permanent solution to this as I depend on receiving notifications for work purposes.

Moderator edit: updated subject for clarity

[DramaQueenDiva]

Hi @NicKoppenhaver,

Is your Fitbit app running in the background of your phone?  It needs to be in order to receive notifications.

[JuanJoFitbit]

@DramaQueenDiva Welcome to our Fitbit Community. Regarding notifications issue that your Fitbit Sense has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your Sense during the next 24 hours and see if the issue gets fixed.

Thank you for your help my friend @DramaQueenDiva.

See you later.

[silavia]

on watch go setting , vibration & audio,  sense control must be on ... then confirm on ur phone bluetooth connection ... 

[JuanJoFitbit]

@silavia Thank you for joining us in our Fitbit Community. Thank you also for sharing this information since I'm sure that it will help other users that experience the same information.

As a is note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around! 😀