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Sense is not detecting any sleep

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‎08-22-2022 04:41 - last edited on ‎08-23-2022 14:32 by Fitbit Moderator

‎08-22-2022 04:41 - last edited on ‎08-23-2022 14:32 by Fitbit Moderator

The last two nights, my sense is not detecting any sleep the last 2 nights.   Watch is charged, and appears to be syncing.   I don't think it measuring my activity as accurately as it was, either.

 

Moderator Edit: Clarified subject

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‎08-22-2022 07:59

‎08-22-2022 07:59

Did you update the firmware?

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3 REPLIES 3

‎08-22-2022 07:59

‎08-22-2022 07:59

Did you update the firmware?

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‎08-22-2022 08:25

In response to SunsetRunner

‎08-22-2022 08:25

No.  Can u explain how 2 do this update? 

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‎08-23-2022 18:59 - last edited on ‎09-19-2024 05:08 by Fitbit Moderator

In response to Trank68

‎08-23-2022 18:59 - last edited on ‎09-19-2024 05:08 by Fitbit Moderator

Hi there, @Trank68. @SunsetRunner Thanks for the help.

@Trank68 Thanks for sharing these details. Before anything else, let me share our team released a new firmware update which is progressively rolling out to all our members. To check if there is an update available, just open the Fitbit app, tap your profile picture > Sense. If your watch is running the version 128.6.17, it means it's updated.

In regards to your sleep, may I know if you're wearing your watch snug on your wrist? Are the rest of your details syncing correctly? If you haven't done so, let me recommend the following steps:

  1. Forget your Sense from the Bluetooth settings.
  2. Restart your watch to refresh its performance.
  3. Open the Fitbit app and pull down on the screen to force a manual sync.
  4. Wear it about 2-3 finger widths above your wrist bone.
  5. Sleep with it and sync once you're awake to check your details.
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