08-05-2021
12:44
- last edited on
08-05-2021
17:48
by
WilsonFitbit
08-05-2021
12:44
- last edited on
08-05-2021
17:48
by
WilsonFitbit
I recently upgraded to a sense. set it all up and set the notifications I want but they wont come through. any tips on how to get them reworking. repaired with my Samsung a few times.
Moderator edit: subject for clarity/format/label
08-05-2021 17:56
08-05-2021 17:56
Hello @nikkie_347. Welcome to the community forums!
Thank you for the detailed information and for the steps you've followed. If you haven't done so, I'd recommend trying the steps below and then please set up the notifications one more time:
Also, please note that the Fitbit app works well with any mobile device that meets the requirements listed here.
Hope this helps.
08-06-2021 03:08
08-06-2021 03:08
hi thanks for this I have tried both things and it's still not working
08-13-2021 06:30
08-13-2021 06:30
@nikkie_347 Thank you for your reply.
I appreciate your help in following the instructions. At this time, I was able to see that you reached out to our Support Team and they were able to provide assistance and information regarding this matter. If you still have additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you.
See you around.
08-13-2021 08:10
08-13-2021 08:10
Hello Nikkie,
Has customer support been able to fix the problem? I am having the same issue and if they have solved it would you be able to share the solution? I have not been able to find a fix anywhere on the forum.
Cheers
08-13-2021 10:20
08-13-2021 10:20
They definitely broke notifications with the last update. I've restarted the Sense a couple of times and also my phone. It's showing it's connected to Bluetooth as well being it does sync other data.
08-14-2021 01:57
08-14-2021 01:57
Also did a factory reset, delete/reinstall app, disconnect/forget device/reconnect bluetooth, restart watch...still no notifications....current firmware on Sense and latest version of app...
Clearly something is not working on the software side of things.
Notifications is an important function for me. Not having this function working correctly is another many disappointments of late from this wearable.
08-14-2021 07:53 - edited 08-14-2021 07:55
08-14-2021 07:53 - edited 08-14-2021 07:55
Having the same problem, started this a few days ago. It says it synced, but it will take 25 minutes for a text to show up on my Sense. Sometimes, if I unlock my phone, it will vibrate with the text, but the text will already disappear from my feed when I look on my wrist. I have restarted both the Sense and my Samsung phone, but nothing gets better.
I work at an animal shelter and rely on getting my calls and notifications on my wrist because I'm wearing disposable gloves throughout. Can't keep getting my phone out.
Was going to return it but out of return window by now--only got it in June '21. Been a loyal Fitbit user since 2013. Need this fixed!