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Sense is not syncing any more.

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‎01-20-2021 20:15 - last edited on ‎01-21-2021 04:44 by Fitbit Moderator

‎01-20-2021 20:15 - last edited on ‎01-21-2021 04:44 by Fitbit Moderator

Does anyone know what to do if the sense stops syncing? New problem that just started today:(

 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-20-2021 21:01

‎01-20-2021 21:01

The first, and easiest, thing to do is just wait a while.  I find it often won't sink, and then will again a bit later.  I think some people go to a lot of extra trouble panicking the first time a sync fails.

If I am feeling impatient, I reboot my phone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-20-2021 22:46

‎01-20-2021 22:46

Mine stopped syncing too and it’s super annoying 

 

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‎01-20-2021 23:17

‎01-20-2021 23:17

If phone reboot doesn't help, the easiest thing is to remove the Sense from Fitbit app and add it again. It takes 2 minutes, quite easy. 

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‎01-21-2021 04:43

In response to Gusthy

‎01-21-2021 04:43

Hello everyone. @Pbradley Welcome to the Community Forums! @Cardionurse It's great to see you around! 

 

@JohnnyRow @Gusthy Thanks for your input! @Cardionurse @Pbradley If you haven't done so, I recommend following the troubleshooting steps suggested in this help article: Why won't my Fitbit device sync?

 

@Cardionurse I was informed that you have contacted our Customer Support Team and that a case was assigned for you. I recommend reporting this syncing difficulty as well so our team can continue assisting you. Please note that they may take a while to get back to you due to recent events affecting our operations. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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