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Sense is not working

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‎08-06-2021 02:49 - last edited on ‎08-06-2021 04:41 by Fitbit Moderator

‎08-06-2021 02:49 - last edited on ‎08-06-2021 04:41 by Fitbit Moderator

My Sense says it needs a charge when it’s full it won’t go on 

 

 

 

Moderator edit: subject for clarity

 

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2 REPLIES 2

‎08-06-2021 04:16

‎08-06-2021 04:16

Have you tried tapping the screen, it may just be blank, but on.

 

Take it off the charger and put it on charge again, it should either display the logo after a few minutes or the charge level. If it doesn't then its probably not charging.

 

In which case check the contacts on the back of the watch are clean and that the 4 pins on the attachment are equally prominent; chargers are notoriously flaky and if it's at fault you can contact Fitbit Support directly to ask for a replacement charger under warranty.

Author | ch, passion for improvement.

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‎08-06-2021 04:46

In response to Guy_

‎08-06-2021 04:46

Hello @B_obby. Welcome to the community forums! @Guy_ I'm glad to see you around and thanks for your input! 

 

@B_obby I appreciate the information you provided. I agree with @Guy_, if you've also performed a restart to your Sense and the inconvenience has persisted, I'd recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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