help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense is showing the wrong time and date after the Fitbit app update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2023 04:11 - last edited on ‎09-29-2023 04:45 by Fitbit Moderator

‎09-28-2023 04:11 - last edited on ‎09-29-2023 04:45 by Fitbit Moderator

I just logged into my Fitbit to do an update this morning and everything is changed. But also it is saying it is Sunday at 4:00 p.m. and it is Thursday at 7:10 a.m. I don't know how to fix this

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎09-28-2023 04:30

‎09-28-2023 04:30

Hi @Yankeegurl581 - you can't go back to a proper working version with floors etc., but you could reboot your phone which might fix the time.

They probably should have made a separate new app to allow users to choose which view they prefer.

Author | ch, passion for improvement.

Best Answer

‎09-29-2023 04:48

In response to Guy_

‎09-29-2023 04:48

Hi there, @Yankeegurl581. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. @Guy_ Thank you so much for your help and input! 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎09-29-2023 14:49

In response to MarreFitbit

‎09-29-2023 14:49

My phone is on the right time zone after traveling back to the US but even after resyncing the app several times my Sense is still stuck on UK time 😡 lots of bugs to fix and I sure hope it’s soon soon. 

Best Answer
0 Votes

‎09-29-2023 17:01

In response to KmumG

‎09-29-2023 17:01

I've owned my Sense 3 years and since it was about 6 months old it's been nothing but buggy.  Every update made - no matter the app, firmware - causes issues weeks before the update is available for me and usually after as well. 

Fitbit Sense is like Windows 10 - constantly updating, constantly causes other issues because of. 

Best Answer
0 Votes