Sense is stuck on Clocks app

[smfaszold]

My sense is stuck on the screen where you choose which watch face you want. Pushing the side button does nothing.

Moderator Edit: Clarified subject

[smfaszold]

 

[PaulMe]

Hold the side button longer. 10 - 20secs. Connect to a charger and try again. Still no luck? Let the sense battery drain so the watch has a forced reboot the next time it charges.  Connect to a charger and let it charge.

[LizzyFitbit]

Hi there, @smfaszold. @PaulMe Thanks for stopping by to help our member.

@smfaszold Thanks for the details and the screenshot provided. I'm sorry this is happening with your Sense and as our friend mentioned, I'd also recommend restarting your watch to see if that helps.

If by any chance the issue persist, please get in touch with our Support team so they can evaluate your options and see what can be done for you. They're available via chat and phone, just click here to get connected with them.

[Guy_]

Hi @smfaszold - in the Fitbit App go to the Gallery tile and change clock face there. This will force you out of the issue on the watch if your watch is syncing ok.

[LizzyFitbit]

Hi there, @Guy_.

Thanks for stopping to share those suggestions. I'm sure your post will help other members visiting the Community. Happy stepping! 😊