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Sense is stuck on set up wallet

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‎01-30-2021 21:36 - last edited on ‎01-31-2021 10:52 by Fitbit Moderator

‎01-30-2021 21:36 - last edited on ‎01-31-2021 10:52 by Fitbit Moderator

I have tried everything suggested and my sense continues to be stuck on set up wallet. I can’t even use the wallet with my financial institution. Is there a way to get rid of this app? Turn it off? Make it go away? I’m just waiting for my Fitbit battery to die again and hopefully give me another short term bandaid for the problem. I have had my Fitbit for two months and the problem just keeps getting worse and worse.

 

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎01-31-2021 11:07

‎01-31-2021 11:07

Hi @mannec. It's good to see you here in the forums.

 

Thanks for every step tried to get your Sense working. Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with the left button shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

 

  1. Remove the Sense from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Sense and follow the onscreen instructions.

 

Keep me posted.

Best Answer
0 Votes

‎01-31-2021 13:10

In response to LizzyFitbit

‎01-31-2021 13:10

Thank you. My watch will not restart. It is stuck on the set up wallet screen and won’t do anything else. Do you know how I can restart it?

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0 Votes

‎01-31-2021 14:30

In response to LizzyFitbit

‎01-31-2021 14:30

My watch is stuck on home screen no amount of restarting or charging will help.

 

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0 Votes

‎02-01-2021 13:31

In response to RivkieG0204

‎02-01-2021 13:31

Hi @mannec and @RivkieG0204. It's nice to have you on board.

 

@mannec, thanks for taking the time to troubleshoot your Sense. Currently the instructions described in this help article are the only way to restart your watch. Because the suggestions posted above didn't work for you and @RivkieG0204, please get in touch with our Support team so they can evaluate your watch's behavior and provide you with further assistance. Click here to get connected with them via chat or phone.

 
Have a good day.
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‎02-01-2021 15:35

In response to LizzyFitbit

‎02-01-2021 15:35

Thank you.

Michelle Condrotte
Sent from my iPhone
Best Answer

‎02-04-2021 11:00

In response to mannec

‎02-04-2021 11:00

Hi @mannec. I hope you're doing well.

 

You're very welcome. Please keep an open communication with our team as I'm sure they'll work on this situation and bring you back on track. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members.

 

See you around.

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