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Sense is tracking steps when I'm not wearing it

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‎04-18-2023 07:38 - last edited on ‎04-18-2023 10:01 by Fitbit Moderator

‎04-18-2023 07:38 - last edited on ‎04-18-2023 10:01 by Fitbit Moderator

Occasionally my sense will track sleep when I am not wearing it. The latest was a 16hr sleep log. Most times it is 1 to 4 hours. Is this normal?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-23-2023 09:45

‎04-23-2023 09:45

Hello @TArmstrong and welcome to the Community.  The green LEDs should turn off when you take your Sense, or any other Fitbit, off.  Sometimes they don't because of the position the Sense is in.  I've seen this happen on my Fitbits -- the emitter stays on because light is reflected off the band or another nearby object.  Your Fitbit tries to analyze this totally spurious data.  Your wrist isn't moving, so it gets tracked as sleep.  Make sure the LEDs turn off and stay off when you take your Fitbit off.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-23-2023 13:06

In response to LZeeW

‎04-23-2023 13:06

Thanks for the reply...I had never known that so ill try and keep an eye on that when I charge my sense from now on. 😁

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