Sense - error: no trans / No icons

[Sterb88]

~539a6210, no trans. 

Half of my icons  don't show any more, and I get the above message in my message area. I also ended up with a no trans spot in my icons. Help! Just started with latest update.

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Sterb88 Nice to see you here. Thank you for your message and information.

If you haven't done so, please try restarting your Sense. How do I restart my Fitbit device?

If that doesn't improve the situation, please attach a picture of the error message on your reply. 

Hope this helps. 

[Sterb88]

I have restarted a few times since I noticed, and it hasn't changed anything. I'm also not sure how to attach photos on this forum, but I don't have pictures.

[Sterb88]

Correction,  I do have photos. Just don't know how to post them.

[Amykeys2000]

I’m having the same issue.  Resetting doesn’t help and now it won’t connect to Bluetooth. 

[Kenfoo1]

It is affecting me too. Half of my icons are blank and they say "no trans"

[JuanFitbit]

Hi @Kenfoo1 @Sterb88 @Amykeys2000 . Thank you for your messages. In that case, please give us a call or chat with us. Click here to get connected. 

See you around. 

[AngelaCC]

Did you get this resolved?  I'm now having the same issue 😕 

[JuanFitbit]

@AngelaCC , A warm welcome to the Community! Thank you for your message. 

If you already tried the restart with these steps?

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

See you around. 

[AngelaCC]

There are no buttons on me charger to press.
This is a sense.

[JuanFitbit]

@AngelaCC , Thank you  for your reply and for correcting me on my mistake.  My apologies for that. 

In that case please give our team a call or chat with them so that they get a closer look at you case. 

Here you'll find our contact options.

Hope this gets resolved soon

[reinoutholland]

I have the same problem, and the moderator answers in this forum are not helpfull at all.

Can we get better service please?